Dash Customer Service Feedback

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Thank you for riding with DASH! Providing excellent customer service and improving your rider experience is our top priority. Please use this form to submit any questions, comments, or suggestions regarding our routes, bus service, or fleet. To ensure our staff can thoroughly investigate and address your feedback, please provide as much detail as possible. We appreciate you taking the time to share your feedback.


To confirm the status of your lost item, call 703-746-3274. Lost and Found customer service is available Monday–Friday, 9 A.M. – 5 P.M. Please do not come to the facility until a representative has verified your item has been found. Items found on DASH buses and King Street Trolleys will be held for 30 days.